Question 1

What can I expect from working with TEL?

Accepted Answer

Great question!

Expect us to always operate from a place of integrity, transparency, knowledge, and forward mobility. We aim to provide an exceptional experience that provides value through our products & services and encourages the use of creative solutions to solve problems from branding, social media, and beyond.

Question 2

Is there a refund policy?

Accepted Answer

Yes, it is! Due to the digital nature of the services provided we do not offer refunds. Digital Products are also final sale and cannot be refunded. If for any reason a Client cannot move forward with services or experiences hardship we will offer a credit valid for 30 days.

Question 3

Can I opt-in to a payment plan?

Accepted Answer

Yes! Currently, all of our payment plans cycle on a bi-weekly installment schedule. We also offer 4 different types:

• Paid in Full - paying your entire balance in full
 • 50/50 Split - paying half of your balance upfront and the other half in two weeks until it's paid off. 
 • 3-Way Split - paying a third of your balance upfront and the other two installments every two weeks until it's paid off.
 • 4-Way Split - paying a fourth of your balance upfront and the other three installments every two weeks until it's paid off.

Payment plans incur a 5%  surcharge and are collected with an automatic debit to your payment method.

Question 4

Why is there a commitment with management services?

Accepted Answer

Great question! Monthly management services require a  3-month commitment because that is the MINIMUM amount of time necessary to test various strategies, review analytics, and make determinations for our clients' brands and businesses.

Question 5

Do I need to have a registered business?

Accepted Answer

Yes! We highly recommend that you have a business that is registered with your Secretary of State but the ultimate decision is at the client's discretion.

Question 6

Do turnaround times vary per service?

Accepted Answer

Yes they do!

Each service has a standard amount of time, usually # of weeks, that services will be completed. However, this time can vary depending on client need(s), amount of work required, and/or any other unforeseen circumstances.

However, we always communicate all progress, any changes, or delays (if applicable) for any service, package or consultation provided.

Question 7

What are your business hours?

Accepted Answer

We are open Monday through Friday from 10am - 4pm EST and are off on all major state holidays. Clients will always receive advanced notice of any changes to availability via email.

Question 8

Are all your services available worldwide?

Accepted Answer

Absolutely yes! We welcome anyone interested in working with us, regardless of location, to inquire. An accommodation fee will be added for travel and/or on-site services.

Question 9

How can I work with TEL for collaborative projects?

Accepted Answer

It's always collaboration over competition!

Submit your inquiry for TEL's Trusted Partners List on the Contact Us page with "Trusted Partner Review" in the subject line AND provide all of your contact info, website, social media, and description of your products and/or services.

You will receive a response within 5-7 business days after a determination is made.

Still Have Questions?

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Still Have Questions?

REVIEW OUR MOST FREQUENTLY ASKED QUESTIONS BELOW

IF YOU NEED ANYTHING ELSE FEEL FREE TO CONTACT US BELOW:

Home About Services Portfolio Work With Us Contact Us FAQs

@theelevatelifestyle

Home
About
Services
Portfolio
Work With Us
Contact Us
FAQs